Powered by a responsive and highly motivated team of call center professionals, Carolina Call Center offers a wide array of Inbound/Outbound telemarketing services – enabling companies to accquire new customers and make desirable profits.

Carolina Call centre breaks new ground with it being the first call center of its kind in the Middle East and brings a higher quality of English through its operators and upper management which exceeds the services of its competitors located in India, and the Philippines.

Our extensive Inbound/Outbound call center services, combined with technological solutions, quality assurance sessions with continual improvement and commitment to customer service excellence will help companies achieve optimum results.

:: Infrastructure

A brief on the installed infrastructure is given below:

1. Voice: Multiple high-speed fiber optic link from different vendors for voice channels
• Dedicated Channels on IPLC extendable on demand from telecom service providers
• MVOIP Connectivity for redundancy over a 4 mbps dedicated link

2. Data: Dedicated 4 mbps of Internet bandwidth through multiple service providers on self-healing ring topology circuits.
• Service Provider 1 – 2 mbps
• Service Provider 2 – 2 mbps


3. Local Area Network (LAN): – Tyco certified Ethernet Network terminated on CISCO routers & switches.

4. Database & Application Servers: High-end HP servers

5. Personal Computers: Intel Pentium IV PCs with 17” Flat Screen Monitors.

6. Printing: HP laser Printers on terminated on the LAN

7. Telecom: State of the art ACD, IVR, Voice Recording
• ACD
• IVR
• Voice Recording

8. Firewall – The entire telecom infrastructure is firewalled with CISCO firewall.

9. Power Supply: Guaranteed power supply through 100% captive power generation

10. Power Backup: Power backup through multiple Network Power UPS